Terms of Service Global Hospitality Services

Air & Ink Limited ("Company," "we," "us," or "our") operates a comprehensive global hospitality network providing premium services across multiple sectors including luxury hotels, fine dining restaurants, world-class spas, entertainment venues, and lifestyle services.

Our services span from Lagos, Nigeria to international destinations worldwide, maintaining the highest standards of luxury, service excellence, and customer satisfaction across all hospitality sectors.

By accessing or using any of our global hospitality services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

These terms apply to all users of our services, including guests, customers, partners, and any other individuals or entities that access our hospitality network.

These terms govern the following categories of services within our global hospitality network:

Reservation Requirements: All bookings require advance reservation through our authorized booking channels. Availability is subject to confirmation and may vary by location and season.

Payment Terms: Full or partial payment may be required at the time of booking. Payment methods, cancellation policies, and refund terms vary by service type and location.

Confirmation: Reservations are confirmed only upon receipt of payment and official confirmation from our booking team. Verbal confirmations are not binding.

Guests and customers are expected to:

• • Conduct themselves in a respectful and appropriate manner
• • Comply with all venue policies and local regulations
• • Provide accurate information during booking and registration
• • Respect the rights and comfort of other guests
• • Take responsibility for any damages or losses caused
• • Follow health and safety guidelines as prescribed

Service Excellence: We maintain the highest standards of luxury, service excellence, and customer satisfaction across all venues in our global network.

Quality Assurance: All facilities undergo regular quality assessments to ensure consistency with our premium standards. We reserve the right to make improvements or modifications to enhance guest experience.

Feedback and Resolution: We welcome guest feedback and are committed to addressing any concerns promptly and professionally through our 24/7 concierge services.

Data Collection: We collect and process personal information necessary to provide our hospitality services, including booking details, preferences, and payment information.

Data Security: All personal information is protected using industry-standard security measures and is used solely for service provision and enhancement purposes.

Privacy Policy: Our complete privacy practices are detailed in our Privacy Policy, which forms an integral part of these terms.

Service Limitations: While we strive to provide exceptional service, we cannot guarantee uninterrupted or error-free service at all times due to factors beyond our control.

Liability Limits: Our liability is limited to the direct costs of services provided. We are not liable for indirect, incidental, or consequential damages.

Force Majeure: We are not responsible for service disruptions caused by natural disasters, government actions, or other circumstances beyond our reasonable control.

Governing Law: These terms are governed by the laws of the Federal Republic of Nigeria, with specific consideration for international hospitality regulations where applicable.

Dispute Resolution: Any disputes arising from these terms or our services will be resolved through mediation, and if necessary, arbitration in Lagos, Nigeria.

Jurisdiction: Courts in Lagos, Nigeria shall have exclusive jurisdiction for any legal matters that cannot be resolved through alternative dispute resolution.